Frequently Asked
Questions

We offer a comprehensive range of website support services including regular maintenance and updates, bug fixes and troubleshooting, performance optimization, security patches, design and content updates, SEO technical fixes, and more. Whether you need a one-time fix or ongoing support, we've got you covered.

Yes! We work with all major platforms including WordPress, Shopify, Squarespace, Wix, custom-built sites, Laravel, React, and more. Our team has experience across a wide range of technologies and frameworks. If you're unsure whether we can help with your specific platform, just ask — we're happy to let you know.

We're flexible! If you have a specific need that isn't covered by our standard services, reach out to us via the contact page. We'll review your request and let you know if it's something we can help with. In most cases, we can accommodate custom requests or point you in the right direction.

Choose a plan, complete checkout, and your account is created automatically. Then open your order page and use the built-in chat to tell us what you need — you can attach files, screenshots, or access credentials right there. Our team reviews your request, gets to work, and sends you progress updates directly through chat. Once the work is done, you review it and approve.

Most requests are started within 24 hours and completed within 1-3 business days depending on complexity. Simple tasks like content updates or minor bug fixes are often done same-day. Larger requests like performance optimization or design overhauls may take longer, and we'll give you an estimated timeline upfront.

Every order has a built-in chat where you communicate directly with our team. You can type messages, attach files (screenshots, documents, credentials), and track the entire conversation in one place. No need to juggle emails — everything stays organized on your order page in your dashboard.